When you make a purchase, the order confirmation will display the specified day of shipment, which corresponds to the initially indicated shipping day during the order placement. This ensures consistency, so there will never be a discrepancy between the shipping day displayed on the website at the time of ordering and the one stated in the order confirmation.

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

After completing the payment for your order, an invoice will not be automatically generated. If you desire to obtain an invoice, there are two options available. The first method is through your store account. By logging in, you can access your order history and download the invoice at your convenience.

While checking out as a guest is an option, creating your own account offers additional benefits, including:

• Expedited and hassle-free checkout
• Personalized profile with saved payment options and an address book
• Wishlist functionality
• Receive email updates and be among the first to hear about our latest promotions

Regrettably, order cancellations are not possible, as our system processes orders almost immediately. However, you have the option to return or exchange the item if you’ve had a change of heart.

Once your order is processed and shipped, we will send you an email containing the tracking number and instructions on how to conveniently track your order

After selecting the item(s) you want to purchase, proceed to checkout. There, you’ll find the option to enter your promo code. Simply add your code and click ‘Apply’ before finalizing your purchase. Please note that only one code can be used per transaction

Of course. If the item was designated as a gift during the purchase and sent directly to you, you will receive a gift credit equivalent to the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.

In cases where the item was not marked as a gift during purchase, or if the gift giver had the order shipped to themselves to present to you later, a refund will be issued to the gift giver, and they will be notified of the return.